"The Slack facepalm that built more trust"
Bit of a foggy moment recently. I dropped a message in Slack asking a few contractors to let me know when they’re off, making it easier to approve their timesheets. Turns out I wasn’t even approving two of the timesheets. Never had. Classic facepalm. 🤦♂️ But I owned it. Dropped the emoji, admitted the mix-up, had a laugh. No harm done. But also, no hiding. Because here’s the thing: People don’t lose trust when you mess up. They lose trust when you act like you didn’t. As leaders, we’re not expected to be perfect. But we are expected to be real. When we try to bluff through mistakes, people notice. And they learn: But when we handle it with good grace, they learn something else: “It’s safe to own my mistakes, too.” That’s how trust builds. That’s how safety spreads. What’s a small mistake you turned into a trust-building moment? I’d love to hear it. Until next time, ✉️ Enjoying The Messy Middle? If someone sent this email your way and you’d like to get it direct, you can sign up here. |